Return and Refund Policy

SentierDeGloire
Last updated: [29.07.2025]

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Made-to-Order Products

All products are made to order and individually produced once an order is placed.

For this reason, we do not offer returns or exchanges unless the item arrives defective or damaged.

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14-Day Right of Withdrawal (EU/EEA Customers Only)

If you are located in the EU or EEA, you have the right to withdraw from your purchase within 14 days of receiving your order.

To initiate a withdrawal, contact us at:
📧 contact@sentierdegloire.com
Include your order number and reason for return.

Returned items must be unused, unwashed, and in original condition.

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Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will review the issue and offer a refund or replacement where appropriate.

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Return Shipping

You are responsible for the cost of return shipping unless the item is defective.
We recommend using a tracked service.

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Refund Process

Once we receive and inspect the returned item, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.